Six Flags creates Leadership Training for Employees

[sir clinksalot]

http://investors.sixflags.com/phoenix.zhtml?c=61629&p=irol-newsArticle&ID=807772&highlight=

Six Flags Enhances Focus on Guest Experience With Leadership Training for Employees
 
Company Retains 'Solutions and Specialized Innovations' to Improve Guest Experience in Its Parks

NEW YORK, Jan. 24 /PRNewswire-FirstCall/ -- Six Flags (NYSE: PKS) announced today that it has retained Houston-based Solutions and Specialized Innovations Ltd. (SASI), to develop and implement a training program for park employees designed to enhance the company's focus on improving the guest experience at Six Flags parks across America.

"The mission of every Six Flags employee has to be the guest experience, first and foremost, and SASI is helping us develop the tools and methods to carry out that agenda," said Mark Shapiro, Six Flags President and CEO. "Our brand must represent more than just the best rides in the country -- outstanding service is paramount for the 35 million guests who visit our parks every year."

SASI helps companies bring about change in their work environments through training, coaching, motivational seminars, workshops, and other corporate training techniques. Its philosophy is that organizational employees and leaders can be empowered to improve their workplace culture by shifting their understanding of themselves, people, organizations and systems.

"With its dedication to implementing new techniques to make their guests feel welcome and valued during their time in the parks, Six Flags takes its place in the ranks of innovative and forward-thinking corporations who lead by focusing on their customers," said SASI's Ron Morrison. "If employees have the right tools and training, they will more easily understand how to respect and value their customers."

Six Flags is the world's largest regional theme park company.

SOURCE Six Flags
 

[Bubba Z]

I hope all this works out for us  considering the group is from Houston.
R.I.P Astroworld.  I thought SFI brought in a company like this before, No ?

[DianaR]

I encountered many pleasant employees last season and, the season prior but, most of them were working in the shops. I can't wait to see if this totally makes it's way down to ride operations this season. I am not saying we didn't have some pleasant ride-ops last season either but, there were some ride areas that could have used improvement.

[sir clinksalot]

According to some people who have been to SFMM this season there has been some improvement.

We will be going in a couple of weeks to get our passes so we shall see.